Digital transformation of the network of private multidisciplinary medical clinics.

Client Background

Our client is one of the leaders in the market of medical services in Ukraine, the leading network of multidisciplinary clinics Odrex, in which several thousand patients are served daily. Odrex Medical Center has gained recognition among its clients due to highly professional doctors, modern equipment for diagnosis and treatment, its own laboratory and scientific center, high level of quality of services provided.

Industry

HealthCare​

Years on the market

5+

Location

Ukraine

Goals

A growing flow of patients required a higher level of care and the ability to perform a multitude of administrative operations without physically resorting to the clinic.

Solutions

All the needs of the medical center were difficult to implement within the framework of one project, therefore it was decided to divide the project of digital transformation into a sequence of projects and manage them as a program.

Results

As a result of our cooperation, a number of products have been developed, which improve and simplify the process of interaction between customers and the clinic, and allow the management of Odrex Medical Center to implement a business development plan.

Business Challenge

Despite the fairly steady state of affairs in the market, the Medical Center Odrex was one of the first to begin to feel the need for digital transformation. A growing flow of patients required a higher level of care and the ability to perform a multitude of administrative operations without physically resorting to the clinic. Therefore, the following tasks were set for the LineUp team, which had to be implemented in the course of the cooperation:
  • To optimize and automate business processes of interaction with customers
  • To increase clinic revenues by increasing sales, improving reputation and customer loyalty level
  • To reduce the costs of customer service (staff time, consumables)

Industry

Web & Mobile

Partnership period

October 2018 – present

Value Delivered

LineUp team addressed all the challenges listed above. As a result, our team’s effort produced the following benefits for the client. As a result of our cooperation, a number of products, described below, have been developed, which significantly improve and simplify the process of interaction between customers and the clinic, and allow the management of Odrex Medical Center to implement a strategic business development plan.

Back-office managed

Allows the managers and employees of the clinic to manage the users and content of the developed web and mobile application for patients, and also view statistics and analytics.

Mobile apps for patients

Allows patients to make an appointment, get medical advice, conduct online diagnostics, pay for clinic services. Also are implemented: notifications, promotions and events; catalog of services and specialists; viewing the schedule of work of doctors and equipment, results of analyzes, order history.

Online chat with a support

Allows the patient to conduct a text dialogue with the clinic support staff, and also initiate the call directly in the browser.

Technology Stack

Node.js

PHP

CakePHP

Vue.js

PostgreSQL

Swift

Java

Socjet.io

Cloudflare

Client review

We ask our clients to leave feedback as truthful
as possible and describe the process of working
with LineUp in as much detail as possible.

We contacted this studio to create a large platform for our business. The company's specialists listened to our wishes and rather quickly presented us for consideration several options to choose from, with corrections made, taking into account the requirements for design and future promotion. I liked the clarity of the work and the business approach, in particular, the conclusion of an official contract for the performance of work.

The platform turned out to be very convenient and fast. By the way, the use of the site control panel was also trained. We are very pleased with the cooperation! We continue to work. .

Tigran Arutiunian
CEO, Odrex Medical House

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